Q: I received an e-mail asking me to validate my child's entry. I clicked on the link and it went nowhere.

A: Try to copy and paste the full URL to your Web browser.

Q: I don't see the credit card/phone number page?

A: Did you log in as a Registered User? In order to validate your child's entry you as a parent will need to be a registered user. If you're not a registered user please register with Disney.com.

Q: I don't know where to enter my phone number?

A: First, you must go to the e-mail that was sent to you regarding validating your child's e-mail address. Click on the URL provided then log in as a user of Disney.com. If you are already a member, just type in your user name and password. If you're not registered, you will need to go through the registration process to be a Disney.com user and receive a user name and password.

Once you've logged in, you will be led to the parental validation page. The following screenshot shows you where to enter your phone number. After entering your credit card information you will be asked to enter your phone number in the appropriate field. (Your credit card will only be used to verify yourself as an "adult" and will not be charged.)

Q: Can I just e-mail Radio Disney my phone number?

A: No. You must follow standard validation procedures which require the parent to validate their child via credit card, snail mail, fax or phone. Never e-mail your phone number to Radio Disney. These procedures are intended to protect the safety and privacy of your child.

Q: I gave my phone number to a person on the phone, faxed my phone number or U.S. mailed my phone number but I'm still getting emails asking me to validate my child. What's up?

A: You will only have to validate and provide Radio Disney with your phone number once. However, please note that if you validate via the PHONE, FAX, or U.S. MAIL, you MUST still GO ONLINE to enter your phone number there (using the link in the email we sent you) after a Customer Service Representative has listed your child as validated in our database. If your phone number is NOT entered online, you WILL CONTINUE TO RECEIVE THIS EMAIL each time your child enters the Radio Disney Sweepstakes, even though your child is legally entered either way. (We apologize for this inconvenience, but online entry of the phone number is the only way currently available to tell our database that we have all the information we need for your child's successful entry into our sweepstakes...and to stop this email from landing in your emailbox everyday!)

Q: "I have two kids who use the same computer and they can't both enter your 'codeword of the day' sweepstakes on the same day. What do I do?"

A: You need to close and restart your internet browser after each child enters in order to re-set the sweepstakes. Our sweepstakes is set to only allow one entry per person per day, and unless you restart the browser, the sweepstakes won't let a second child log-in. If you still cannot get the page that tells you to enter a new Radio Disney Member Name and Password, then go to www.go.com and click on "Log Out" in the upper righthand corner of the page. Then go back to the Listen to Win Page, enter the right code word and then you should get the Radio Disney Log-in page again.

Q: "How do I change my child's account information?"

A: You need to visit the Disney.com your account Guest Services page and log in with your Disney.com account that you validated your child with.

Q: How do I change the phone number I gave when I validated my child?

A: You can log-in here to update the phone number you gave us when you validated your child.

Need more help? Try the Disney Online FAQ page

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